• Hatton Christmas Santa
  • Hatton Christmas Reindeer
  • Hatton Christmas Lambs
  • Hatton Christmas Toy Shop
  • Hatton Christmas Tea Cup Rides
  • Hatton Christmas Tree Lights
  • Hatton Christmas Nativity Feature

Frequently Asked Questions

GALLERY

 

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GROUPS

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FAQS

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Hatton World Christmas Kingdom - How do I purchase a ticket?

How do I purchase a ticket?

To guarantee your visit to Father Christmas, we recommend that you purchase tickets in advance from our website. Our Enchanted Christmas Kingdom is extremely popular so we have timed slots to visit Father Christmas which means your queue time should be a maximum of 20 minutes.

Hatton World Christmas Kingdom - How far in advance do I have to book?

How far in advance do I have to book?

We recommend to book as early as possible in order to guarantee your preferred time slot. Our ticketing structure also offers different prices for different dates plus the earlier you book the bigger discount you get.

Hatton World Christmas Kingdom - Do I have to book online or can I just turn up?

Do I have to book online or can I just turn up?

You are certainly very welcome to just turn up on the day and we will have spaces
available so a time slot will be allocated to you when you arrive. However these will be
on a first come, first served basis and we will not be able to guarantee any particular
time, although we will guarantee a visit to Father Christmas on the same day. If you
would like to guarantee your visit at a particular time, we recommend you take
advantage of the online booking facility.

Hatton World Christmas Kingdom - What time do I need to arrive at the Grotto if I have pre booked a Father Christmas visit?

What time do I need to arrive at the Grotto if I have pre booked a Father Christmas visit?

We do ask that you arrive at the Father Christmas Grotto before the time slot specified
on your ticket (eg 2.30pm time slot, please arrive between 2.20pm and 2.30pm) since arrivals
outside of these times cannot be guaranteed to be accommodated. Please note that you must be through the admissions kiosk well before your time slot, leaving enough time to get to the Grotto.

Hatton World Christmas Kingdom - What happens if I am late for my timed visit?

What happens if I am late for my timed visit?

If you are late for your visit and arrive outside of your allocated time slot, we will
of course do our best to accommodate you in another time slot. However this cannot
be guaranteed and could involve a longer wait and potential disappointment to your
little ones.

Hatton World Christmas Kingdom - How long will we have to queue?

How long will we have to queue?

As we are operate with timed slots, this means you will see Father Christmas within your time slot and the longest queue time should be a maximum of 20 minutes. During your queuing (which is all undercover) we will have lots of activities and entertainment to keep your little ones entertained.

Hatton World Christmas Kingdom - Can I visit the Adventure World before and after my Father Christmas visit time?

Can I visit the Adventure World before and after my Father Christmas visit time?

Absolutely! The time on your ticket is the time you have booked your visit to Father Christmas, you are welcome to enter the Adventure World from 10am – 5.30pm and partake in all of the other Christmas activities we have on offer before and after your visit to Father Christmas.

Hatton World Christmas Kingdom - What activities are there to do?

What activities are there to do?

You can spend all day at Hatton but we recommend that to get the best of the experience you allow at least 3 hours. Besides seeing the big man himself, there is a load of really great festive activities in which to take part.

Hatton World Christmas Kingdom - Are the Activities Undercover?

Are the Activities Undercover?

Don’t worry – all of our Enchanted Christmas Kingdom activities are UNDERCOVER.
We do advise you to come dressed in warm clothes for walking between the activities.

Hatton World Christmas Kingdom - Is it an authentic Christmas Experience, are there elves and reindeer?

Is it an authentic Christmas Experience, are there elves and reindeer?

Of course. Father Christmas is bringing all his elves to Hatton this year to help him and not forgetting two of his very special reindeer that visitors will be able to see.

Don’t forget Hatton Shopping Village is also open throughout the festive season featuring oodles of unique and unusual gifts, aswell as the special Christmas market events. See our Shopping Village website for details.

Hatton World Christmas Kingdom - Is it an individual experience or a group experience?

Is it an individual experience or a group experience?

We do offer group visits to the Enchanted Kingdom, but each child (or children from the same family) will receive a private visit to see Father Christmas. For information on Christmas group visits, please call the office on 01926 844331.

Hatton World Christmas Kingdom - What are the opening times?

What are the opening times?

Father Christmas will be at Hatton every weekend from 24th November to 24th December 2018.
He will also be here 17th to 21st December 2018. We are open 10am – 5.30pm on all of these days.

Hatton World Christmas Kingdom - Does Father Christmas give my a child a gift?

Does Father Christmas give my a child a gift?

Absolutely! But at Hatton Father Christmas is so magical that instead of giving each child a wrapped gift, he gives them their own golden key… This allows them to enter his Toyshop and choose their own present off the shelves.

Hatton World Christmas Kingdom - Can my baby come and see Father Christmas?

Can my baby come and see Father Christmas?

Children under the age of 1 that are coming with an older sibling (that already has a booked time slot) can accompany their older sibling free of charge, although they won’t receive a gift. For any under 2’s that would like a gift from Father Christmas an ‘Under 2’ ticket must be purchased for them.

Hatton World Christmas Kingdom - Can I take Photos with Father Christmas?

Can I take Photos with Father Christmas?

We do have professional photographers on site that will take photos to capture the special moment which you can purchase on the day or pre purchase online at a disocunted rate.  But of course, all parents are welcome to take photographs anywhere within the experience.

Hatton World Christmas Kingdom - We are members of Hatton Adventure World – do we still have to pay?

We are members of Hatton Adventure World – do we still have to pay?

As an adult member the Enchanted Christmas Kingdom is entirely free for you to enter. Child members pay a reduced entrance price which includes the visit to Father Christmas and a present from his toy shop. We also recommend that you take advantage of our online booking to guarantee your visit.

Hatton World Christmas Kingdom - Is it suitable for Wheelchair users?

Is it suitable for Wheelchair users?

Yes, we are able to accommodate wheelchair users but as there is a dedicated access route, please indicate at time of booking if you require assistance.

Hatton World Christmas Kingdom - Do you offer a disabled rate?

Do you offer a disabled rate?

Yes we do, we offer a disabled child rate plus a free carer. For disabled adults, simply buy an adult ticket and a free carer ticket will be included. Please note that on the day of your visit we require proof of disability (a DLA letter or equivalent) to be shown at the admissions kiosk.

Hatton World Christmas Kingdom - Can I still visit the Adventure World without seeing Father Christmas?

Can I still visit the Adventure World without seeing Father Christmas?

Yes of course. All of the usual Hatton Adventure World activities will still be available including our huge indoor play area, Farmyard Favourites as well as the full Christmas offering. You will not however receive a ticket to visit Father Christmas himself or be able to participate in the Gingerbread decorating with Mrs Clause. The price of a non-Grotto visit ticket is £13.95.

Hatton World Christmas Kingdom - What is a Party Upgrade ticket?

What is a Party Upgrade ticket?

Party Upgrade tickets are available to purchase for anyone that is attending a Birthday party at Hatton during our Enchanted Christmas Kingdom event. The Birthday party does not include a visit to Father Christmas, so upgrade tickets can be purchased to allow entry to Enchanted Christmas Kingdom, a visit to Father Christmas and receive a present.